Courses Taught at Rice University

Courses Taught at Penn State

  • IE322: Probabilistic Models in Industrial Engineering
    • Fall 2010, Fall 2011, Fall 2012, Spring 2014, Spring 2015, Fall 2015 , Fall 2016, Fall 2018, Fall 2019, Fall 2020
    • Teaching evaluations: 6.34/7 (Spring 2014), 6.43/7 (Spring 2015), 6.61/7 (Fall 2015), 6.36/7 (Fall 2016)
  • IE509: Operations Research: Waiting Line Models (Queueing Theory)
    • Spring 2011, Fall 2014, Fall 2018, Fall 2020
  • IE597C: Service Networks: Empirical Analysis, Modeling and Management
    • Spring 2012, Spring 2013, Fall 2015, Fall 2016, Fall 2019
  • IE597I: Advanced Stochastic Processes
    • Fall 2013, Spring 2016, Spring 2019, Spring 2021
  • IE590: Industrial Engineering Colloquium (Distinguished Lecture Series)
    • Spring 2014, Spring 2015, Fall 2015
  • IE480W: Capstone Design Project
    • Spring 2016, Spring 2017, Fall 2018

Projects/Cases for Undergraduate and Graduate Teaching

  • A Case Study for Staffing and Skill-Based Routing in a Customer Contact Center.
    • Service and Enterprise Engineering Initiative (SEE 360) Grant at Penn State. PI. June-December, 2014.
    • Collaboration with Aon-Hewitt.
  • A Case Study of Cloud-Based Customer Services.
    • Service and Enterprise Engineering Initiative (SEE 360) Grant at Penn State. PI. February-July, 2015.
    • Collaboration with An Anonymous Cloud-Based Call Center Company.
  • Healthcare Probabilistic Models for Industrial Engineering Undergraduate Students.
    • Service and Enterprise Engineering Initiative (SEE 360) Grant at Penn State. PI. February-July, 2015.
    • Collaboration with Geisinger Medical Center.
  • Enriching engineering education using peer-based gamification of challenging course concepts.
    • Leonhard Center Grant, College of Engineering at Penn State. Co-PI (PI: Ling Rothrock). September, 2015 -August, 2016.
    • Conference paper: J. Li, L. Rothrock and G. Pang. Peer-based Gamification of Challenging Concepts in Engineering Education: Lesson Learned. Proceedings of the 2017 Industrial and Systems Engineering Conference K. Coperich, E. Cudney, H. Nembhard, eds.